Order CA$200+ (before taxes) and get FREE Shipping(valid in US and Canada)
- Get 15% OFF your 1st Order ...Use coupon: ONLYPEDALS15
Frequently Asked Questions
Shipping
We generally ship with Canada Post
-Within Canada we offer:
Regular Parcel
Expedited Parcel
-To the USA we offer:
Tracked Packet
Expedited Packet
-To the rest of the countries we offer:
Tracked Packet International
Yes. We charge for shipping.
If your order before taxes is C$200 or more we will ship for free using Canada Post Regular Parcel service within Canada and Tracked Service to the USA.
You can estimate the shipping cost in your Shopping Cart.
Just select the province and postal code of your shipping address.
and you will see the cost of each shipping service.
Note that because order total before taxes is more than C$200 there is free shipping.
Regular Parcel shows C$0.00
We get it.... you want to use your new "toy" as soon as possible. If you want to get it faster, you can select either Expedited Parcel or Xpress Post which have a discounted rate since your FREE Shipping allowance will be applied towards the shipping cost of the faster services.
If your purchase is C$200 or more (before taxes) and you want your
purchase to arrive faster than with Regular Parcel, you have the option
to pay a super reduced rate to using Expedited parcel service.
Yes. When we ship your purchase, you will receive an email with the tracking number. You can also login into your account and get your tracking number.
You can track your parcel here: Canada Post Tracking
We don't ship on Holidays.
All orders are subject to a 24-48 hour delay to verify billing
information with the credit card issuer. This hold may be necessary to
protect you from credit card fraud and identity theft.
It is difficult to say but in general your parcel will arrive after you receive the email with the tracking number:
Note: These are estimates. There is no delivery date guarantee.
Canada
British Columbia: 2-3 Business days
Alberta: 4-5 Business Days
Saskatchewan: 4-5 Business Days
Manitoba: 4-5 Business Days
Ontario: 4-5 Business Days
Quebec: 4-5 Business Days
New Brunswick: 4-5 Business Days
Nova Scotia: 4-5 Business Days
Prince Edward Island: 5-6 Business Days
Newfoundland and Labrador: 5-6 Business Days
Yukon: 5-6 Business Days
Northwest Territories: 5-6 Business Days
Nunavut: 6-7 Business Days
United States
Anywhere between 2 and 6 Business Days, depending of the state.
Rest of the Countries:
Anywhere between 4 and 10 Business Days, depending of the country.
Returns
Unfortunately, we do not accept exchanges. If you wish to exchange an
item, you must return the item by following the Return Instructions and
re-order a new item.
Yes. In case you want to return an item, you would need to pay for shipping back to us. It has to be insured and with tracking.
You have 30 days from the date of purchase to return an item (date on invoice).
Certain conditions apply for returns.
We cant you to be happy with your purchase. For that reason we offer a 30 days return period as long as these conditions are met:
You can request a Return Number (RMA) on your account tab:
- Your merchandise must be unused and in the same condition that you received it.
- You must provide proof of purchase.
- Items must include all original packaging, manuals, warranty cards
and accessories or your return may be subject to a return handling
charge.
- You are responsible for paying for all shipping costs for your returned item. Return shipping cost is not refundable.
- You must ship the returned item well packed and inside a box and not directly using the product's box.
- You must ship the returned item with tracking. Returns without tracking will not be accepted.
- Please pack the box of the purchased item inside another box. Please don't ship back your return using only the item's box.
The return will be processed within 2 or 3 business days. If approved the refunds takes between 5 and 10 business days.
For more information about returns please go here: RETURNS
Taxes
Yes. We comply with Canadian tax laws. We charge according to your shipping address.
Within Canada
- British Columbia: PST (7%) + GST (5%)
- Alberta: GST (5%)
- Saskatchewan: GST (5%)
- Manitoba: GST (5%)
- Ontario: HST (13%)
- Quebec: GST (5%)
- New Brunswick: HST (15%)
- Nova Scotia: HST (15%)
- Prince Edward Island: HST (15%)
- Newfoundland and Labrador: HST (15%)
- Yukon: GST (5%)
- Northwest Territories: GST (5%)
- Nunavut: GST (5%)
To the United States
No sales tax charged. So the price you see on our website is what you pay.
No.
Depending on where you live (shipping address) either: GST and/or HST and/or PST will be applied.
You can estimate the taxes before paying in your shopping cart. Within Canada just indicate the province and postal code for shipping.
-For shipping to the USA and the rest of the countries in Europe:
We do not charge any sales tax.
There may be import duty charges when your purchase goes through your local customs office.
We do not charge and/or prepay import duties. It is the buyer's responsibility to pay any import duty/fee/charge/tax that may be determined by your local customs agency.
As a general reference:
HS Code for Effects and Pedals: 854370
-To the USA and Mexico:
In most cases there is no import duty (0%) for guitar effect pedals. Yet, regulations may have changed.
Here is a guide that provides an idea of the possible import duties.
-To the rest of the world:
In most cases there is no import duty (0%) for guitar effect pedals. Yet, some countries may charge import duty.
Here is a guide that provides an idea of the possible import duties.
https://dutify.com/duty-rates-for-guitar-effects-pedal
Important Note:
Since international trade agreements frequently change, we would suggest you contact your local customs office to check for any possible import duty charge.
Warranty
All the new products we sell are covered by the the manufacturer's
limited warranty. The warranty period and service varies by manufacturer
and product. If not indicated in the invoice, the default warranty coverage is one (1) year from the
date of purchase (date on the invoice).
Please keep your invoice as proof of purchase.
It covers the basic electronic functionality of the item.
The warranty does not cover the following:
-Fair wear-and-tear; including finish, knobs and paintwork.
-Damage caused by misuse; including, but not limited to, use of
incorrect power supply, liquid spills, unauthorized modification and
improper storage or transportation,
-If the item is opened, modified and/or intervened (electronically or physically) in any way.
Payment
We accept Visa, Master Card, Discover Card and AMEX
We use Square as our payment processor. Although online payments will never be 100% secure, Square uses the latest PCI compliant measures. More info here.
Usually orders marked as reject indicate that the payment processor was not able to approve the credit card. You will need to contact your credit card company for more details.
In this case the payment processor needs more time to verify the charge on your credit card.
To prevent this make sure your shipping and billing address are the same and that they are on record with your credit card/bank.
By default our prices are in Canadian Dollars.
If you want to see prices in US Dollars you can change them in the upper tight corner.
We don't charge any fee if you use a US issued credit card.
Support
